Fostering continuous improvement

Our approach focuses on our understanding of the client’s expectations for each project and the commitment of the project team to exceeding those expectations.

Our Quality Management Plan has been developed to provide Clayco with a sound quality baseline for the execution of project work. Each employee supporting the work is to take full responsibility for their actions and the quality of the work. Clayco’s goal is to ensure that our clients receive both construction management and services of the highest quality. One important means of accomplishing this goal is through Project-Specific Procedures, Standard Operating Procedures, and Work Guidelines, which Clayco will implement to achieve excellence in planning, executing, assessing, and improving the performance of our work.

The Project Team is given the authority to establish the necessary organization to implement the Quality Management Program, to effect a proactive partnership effort, and to ensure that the highest level of quality is maintained in the work. Additionally, the team is responsible for fostering a climate of continuous improvement and has the authority to make appropriate changes to existing systems.

Our overall philosophy for providing the client with a quality product is simply stated:

• Everyone is responsible and accountable for the quality of the product.
• The task should be done right the first time.
• Quality is an ongoing process that we strive to continuously improve upon.
• Communication is continual at all levels.

During construction, our Quality Control team and Technical Assurance Group (TAG) periodically visit the jobsite for general observation of the construction progress and installed building components. This redundant level of scrutiny assists the field team in recognizing and addressing construction issues early in the project, which reduces the possibility of rework or repairs later in the process. TAG remains heavily involved in the start-up, ensuring that systems work as intended, and that the design intent is accomplished.